Terms of Service

1. Agreement to Terms

Welcome to Wanderlust Escapes UK. By accessing our website athttps://movinlabs.comand using our travel booking services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

Our services include but are not limited to:

• Flight reservations and ticket booking
• Hotel and accommodation reservations
• Guided tour packages and experiences
• Vacation package planning and coordination
• Travel consultation and advisory services
• Trip customization and itinerary planning

2. Booking and Reservations

2.1 Booking Process

When you make a booking through our travel agency, you enter into a contract with us as the service provider. All bookings are subject to availability and confirmation. We reserve the right to refuse any booking at our discretion.

Booking Confirmation

Upon successful booking, you will receive a confirmation email containing:

• Booking reference number and unique identifier
• Complete itinerary details including dates and times
• Payment confirmation and receipt
• Terms and conditions specific to your booking
• Contact information for support and modifications
• Important travel documents and requirements

2.2 Pricing and Payment

All prices displayed on our website are in British Pounds (GBP) unless otherwise stated. Prices are subject to change without notice until payment is received and booking is confirmed. We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Bank transfers for bookings over £5,000
• PayPal and other secure payment gateways

2.3 Deposits and Full Payment

For most vacation packages and guided tours, a deposit is required at the time of booking. The deposit amount varies depending on the type of service:

• Flight bookings: Full payment required at time of booking
• Hotel reservations: 25-50% deposit, balance due 30 days before arrival
• Tour packages: 30% deposit, balance due 45 days before departure
• Customized trips: 40% deposit, balance due 60 days before travel

3. Cancellation and Refund Policy

3.1 Cancellation by Customer

We understand that travel plans can change. Our cancellation policy is designed to be fair while protecting our business interests. Cancellation fees apply as follows:

3.2 Cancellation by Wanderlust Escapes UK

In rare circumstances, we may need to cancel your booking due to unforeseen events, insufficient bookings, or force majeure. In such cases:

• You will receive full refund of all payments made
• We will notify you as soon as possible, typically within 48 hours
• Alternative travel arrangements will be offered when available
• We are not liable for any consequential losses or expenses

3.3 Refund Processing

Approved refunds will be processed within 14-21 business days from the date of cancellation approval. Refunds will be issued to the original payment method used for booking. Please note that your bank or credit card company may take additional time to process the refund to your account.

4. Travel Documents and Requirements

4.1 Passport and Visa Requirements

It is your responsibility to ensure you have valid travel documents for your destination. This includes:

• Valid passport with at least 6 months validity beyond your return date
• Appropriate visas for all countries you will visit or transit through
• Any required health certificates or vaccination records
• Travel insurance documentation
• Parental consent forms for minors traveling without both parents

4.2 Health and Safety Requirements

Certain destinations may require specific health precautions or vaccinations. You are responsible for:

• Consulting with your healthcare provider about recommended vaccinations
• Obtaining necessary health certificates and documentation
• Complying with COVID-19 testing and vaccination requirements where applicable
• Purchasing appropriate travel insurance including medical coverage
• Declaring any pre-existing medical conditions that may affect your travel

5. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance. While not mandatory for all bookings, insurance is highly advisable and may be required for certain destinations or tour packages.

5.1 Recommended Coverage

Your travel insurance should include coverage for:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Lost, stolen, or damaged baggage and personal belongings
• Flight delays and missed connections
• Personal liability
• Adventure activities if applicable to your itinerary

5.2 Insurance Partners

We work with reputable insurance providers and can assist you in obtaining appropriate coverage. However, you are free to purchase insurance from any provider of your choice. Please ensure your policy covers all aspects of your planned trip.

6. Changes and Modifications

6.1 Changes by Customer

If you need to modify your booking after confirmation, please contact us as soon as possible. Changes are subject to availability and may incur fees:

• Name changes: £50 per person administrative fee plus any supplier charges
• Date changes: Subject to availability and fare differences
• Destination changes: Treated as cancellation and new booking
• Accommodation upgrades: Subject to availability and price difference

6.2 Changes by Service Providers

Airlines, hotels, and tour operators may occasionally need to make changes to schedules, itineraries, or accommodations. While we will make every effort to notify you of significant changes, we are not liable for minor alterations that do not substantially affect your travel plans.

7. Liability and Responsibilities

7.1 Our Responsibilities

As your travel agency, we commit to:

• Providing accurate information about travel services to the best of our knowledge
• Making bookings with reputable and licensed service providers
• Processing your payments securely and maintaining confidentiality
• Providing reasonable assistance in case of travel disruptions
• Acting in good faith and with professional diligence

7.2 Limitation of Liability

Wanderlust Escapes UK acts as an intermediary between you and various travel service providers. Our liability is limited as follows:

• We are not liable for acts, errors, or omissions of third-party service providers
• We are not responsible for delays, cancellations, or changes made by airlines, hotels, or tour operators
• Our maximum liability is limited to the total amount paid for your booking
• We are not liable for indirect, consequential, or punitive damages
• Claims must be made in writing within 30 days of the incident

7.3 Your Responsibilities

As a traveler, you are responsible for:

• Providing accurate information during the booking process
• Arriving at departure points with adequate time before scheduled departures
• Complying with all laws and regulations of countries visited
• Respecting local customs, cultures, and environmental considerations
• Maintaining appropriate behavior that does not endanger yourself or others
• Safeguarding your personal belongings and travel documents

8. Special Requests and Accessibility

8.1 Special Dietary Requirements

We will make reasonable efforts to accommodate special dietary requirements when notified in advance. However, we cannot guarantee that all requests will be met, particularly in remote destinations or on certain tours.

8.2 Accessibility and Mobility

If you have mobility concerns or require special assistance, please inform us at the time of booking. We will work with service providers to accommodate your needs where possible. However, some destinations and activities may not be suitable for travelers with certain mobility limitations.

8.3 Traveling with Children

Children under 18 must be accompanied by an adult. Special requirements apply for:

• Infants under 2 years traveling on flights
• Children requiring special meals or accommodations
• Minors traveling with only one parent or guardian
• Age restrictions on certain tours and activities

9. Complaints and Dispute Resolution

9.1 Complaint Procedure

If you have any concerns or complaints about our services, please follow this procedure:

1. Contact us immediately if issues arise during your trip
2. Submit a written complaint within 30 days of your return
3. Include your booking reference, detailed description of the issue, and supporting documentation
4. We will acknowledge receipt within 5 business days
5. We aim to provide a full response within 28 days

9.2 Dispute Resolution

If we cannot resolve your complaint to your satisfaction, you may:

• Refer the matter to an independent Alternative Dispute Resolution (ADR) provider
• Contact the relevant industry ombudsman
• Seek legal advice regarding your rights under UK consumer protection laws

10. Data Protection and Privacy

We are committed to protecting your personal information in accordance with UK Data Protection Act 2018 and GDPR. Your data is collected and processed for the purpose of providing travel services and may be shared with:

• Airlines, hotels, and other service providers necessary for your booking
• Payment processors for secure transaction handling
• Government authorities when required by law
• Insurance providers if you purchase coverage through us

For complete details on how we handle your personal information, please review ourPrivacy Policy.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Wanderlust Escapes UK or our content suppliers and is protected by UK and international copyright laws.

11.1 Permitted Use

You may:

• View and print pages for personal, non-commercial use
• Share links to our website on social media
• Quote brief excerpts with proper attribution

11.2 Prohibited Use

You may not:

• Reproduce, duplicate, or copy material for commercial purposes
• Modify or create derivative works from our content
• Remove copyright or proprietary notices
• Use automated systems to scrape or download content

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.1 Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are a consumer, you may have additional rights under the Consumer Rights Act 2015 and the Package Travel and Linked Travel Arrangements Regulations 2018.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates. Significant changes will be highlighted on our website and may be communicated via email to registered users.

14. Contact Information

If you have any questions about these Terms of Service or need assistance with your booking, please contact us: