Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you use our travel booking services, we collect information that you voluntarily provide to us, including:

• Contact Information:Name, email address, phone number, postal address
• Travel Documentation:Passport details, visa information, date of birth, nationality
• Payment Information:Credit card details, billing address, transaction history
• Travel Preferences:Destination preferences, accommodation choices, dietary requirements, special assistance needs
• Account Information:Username, password, profile picture, communication preferences
• Emergency Contacts:Names and contact details of emergency contacts for travel purposes

1.2 Information Collected Automatically

When you visit our website or use our mobile application, we automatically collect certain information:

• Device Information:IP address, browser type, operating system, device identifiers
• Usage Data:Pages viewed, time spent on pages, links clicked, search queries
• Location Data:Approximate geographic location based on IP address
• Cookies and Similar Technologies:Information collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Travel service providers (airlines, hotels, tour operators)
• Payment processors and financial institutions
• Social media platforms (if you choose to connect your accounts)
• Marketing partners and analytics providers
• Public databases and government agencies (for verification purposes)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• Processing and managing your travel bookings and reservations
• Communicating with you about your trips and bookings
• Providing customer support and responding to your inquiries
• Facilitating payments and preventing fraudulent transactions
• Sending booking confirmations, itineraries, and travel documents

2.2 Service Improvement

• Analyzing usage patterns to improve our website and services
• Conducting research and development for new features
• Personalizing your experience based on your preferences
• Testing and optimizing our platform performance

2.3 Marketing and Communications

• Sending promotional offers and travel recommendations
• Providing information about new services and features
• Conducting surveys and requesting feedback
• Sending newsletters and travel inspiration content

2.4 Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, security threats, and illegal activities
• Enforcing our terms of service and other agreements
• Resolving disputes and investigating complaints

3. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

3.1 Travel Service Providers

We share necessary information with airlines, hotels, tour operators, car rental companies, and other travel service providers to fulfill your bookings. These providers have their own privacy policies governing the use of your information.

3.2 Payment Processors

We work with trusted payment processors to handle financial transactions securely. Your payment information is transmitted directly to these processors and is not stored on our servers.

3.3 Service Providers and Partners

We engage third-party service providers to support our operations, including:

• Cloud hosting and data storage providers
• Customer relationship management platforms
• Email and communication service providers
• Analytics and marketing platforms
• Customer support and call center services

3.4 Legal Requirements

We may disclose your information when required by law, including:

• In response to court orders, subpoenas, or legal processes
• To comply with government regulations and reporting requirements
• To protect our rights, property, or safety, or that of others
• In connection with investigations of fraud or illegal activities

3.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• Encryption:We use industry-standard SSL/TLS encryption to protect data in transit
• Secure Storage:Personal data is stored on secure servers with restricted access
• Firewalls:Network security measures prevent unauthorized access
• Regular Security Audits:We conduct periodic security assessments and vulnerability testing

4.2 Organizational Safeguards

• Access to personal data is limited to authorized personnel only
• Employees receive regular training on data protection and privacy
• We maintain strict confidentiality agreements with all staff and partners
• Incident response procedures are in place to address potential breaches

5. Your Rights and Choices

Under applicable data protection laws, including the UK GDPR, you have the following rights:

5.1 Access and Portability

• Right to Access:Request a copy of the personal information we hold about you
• Data Portability:Receive your data in a structured, commonly used format

5.2 Correction and Deletion

• Right to Rectification:Request correction of inaccurate or incomplete information
• Right to Erasure:Request deletion of your personal data under certain circumstances

5.3 Processing Restrictions

• Right to Restrict Processing:Request limitation of how we use your data
• Right to Object:Object to processing based on legitimate interests or for marketing purposes

5.4 Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the Contact Us section. We will respond to your request within one month, though this period may be extended in complex cases.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our services are used.

6.2 Types of Cookies We Use

• Essential Cookies:Necessary for the website to function properly (e.g., maintaining your session)
• Performance Cookies:Collect information about how visitors use our website
• Functionality Cookies:Remember your preferences and personalize your experience
• Marketing Cookies:Track your browsing habits to deliver relevant advertisements

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Please note that blocking or deleting cookies may impact your ability to use certain features of our website.

7. International Data Transfers

As a travel agency operating internationally, we may transfer your personal information to countries outside the United Kingdom, including destinations where you have booked travel services.

7.1 Transfer Safeguards

When transferring data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for transfers within our corporate group
• Your explicit consent for specific transfers

7.2 Travel Service Providers

When you book travel services, your information will be shared with providers in your destination country. These providers operate under their local privacy laws, which may differ from UK standards.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

• Booking Information:Retained for 7 years after travel completion for accounting and legal purposes
• Account Information:Retained while your account is active and for 2 years after closure
• Marketing Communications:Retained until you unsubscribe or request deletion
• Payment Information:Retained according to financial regulations (typically 7 years)
• Website Usage Data:Retained for 2 years for analytics purposes

8.2 Deletion Procedures

When retention periods expire, we securely delete or anonymize your personal information. You may request earlier deletion by contacting us, subject to legal and contractual obligations.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

9.1 Parental Consent

If you are booking travel for a minor, you must be their parent or legal guardian and provide consent for the collection and use of their information.

9.2 Discovery of Children's Data

If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

10.1 Notification of Changes

When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if you have an account with us
• Display a prominent notice on our website
• Request your consent if required by applicable law

10.2 Review Recommendations

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: